Getting Support#

We’re here to help! This page outlines the various channels for getting support with ACloudViewer.

Documentation#

The first place to look for answers:

📚 Official Documentation

🔍 Search the Documentation

Use the search box at the top of this page to find specific topics.

Community Support#

GitHub Discussions#

The best place to ask questions and get help from the community:

💬 GitHub Discussions

Categories:

  • Q&A: Ask technical questions

  • Show and Tell: Share your projects

  • Ideas: Propose new features

  • General: General discussions

GitHub Issues#

For bug reports and feature requests:

🐛 GitHub Issues

Before creating an issue:

  1. Search existing issues

  2. Check if it’s already fixed in the latest version

  3. Provide minimal reproduction steps

Issue Template:

**Describe the bug**
A clear description of what the bug is.

**To Reproduce**
Steps to reproduce:
1. Load point cloud...
2. Apply filter...
3. See error

**Expected behavior**
What you expected to happen.

**Environment:**
- OS: [e.g., Ubuntu 22.04]
- ACloudViewer version: [e.g., 3.9.3]
- Python version: [e.g., 3.11]
- CUDA version: [e.g., 12.1]

**Additional context**
Any other relevant information.

Stack Overflow#

Ask questions with the acloudviewer tag:

📖 Stack Overflow

Good for:

  • Algorithm questions

  • Integration with other libraries

  • General 3D processing questions

Email Support#

For sensitive issues that cannot be discussed publicly:

📧 Email: support@acloudviewer.org

Please note that response times may vary, and community channels are generally faster.

Professional Support#

Commercial Support#

For organizations requiring:

  • Priority bug fixes

  • Custom feature development

  • Training and consultation

  • Long-term support contracts

Contact: enterprise@acloudviewer.org

Training & Workshops#

We offer:

  • Online training courses

  • On-site workshops

  • Custom training for teams

For inquiries: training@acloudviewer.org

Financial Support#

Support ACloudViewer Development#

ACloudViewer is an open-source project maintained by volunteers. If you find it useful and want to support its development, consider making a donation.

Why Donate?

  • Help fund ongoing development and maintenance

  • Support new feature development

  • Enable better documentation and tutorials

  • Help us provide community support

How to Donate:

Scan the QR code below to donate via WeChat Pay:

Donation QR Code

Thank you for your support! 🙏

Other Ways to Support:

  • ⭐ Star the project on GitHub

  • 🐛 Report bugs and suggest features

  • 📝 Contribute code or documentation

  • 💬 Help answer community questions

  • 📢 Share ACloudViewer with others

Every contribution, no matter how small, helps make ACloudViewer better!

Contributing#

Help improve ACloudViewer:

🤝 Contribute

  • Code: Submit pull requests

  • Documentation: Improve docs

  • Bug Reports: File issues

  • Feature Requests: Propose ideas

See Contributing to ACloudViewer for guidelines.

Response Times#

Community Channels:

  • GitHub Discussions: 1-3 days (community-driven)

  • GitHub Issues: 1-7 days for bugs, longer for features

  • Stack Overflow: Varies based on community activity

Professional Support:

  • Email: 24-48 hours

  • Enterprise: As per SLA agreement

Resources#

Code Examples#

Browse example code in the repository:

  • Python: examples/Python/

  • C++: examples/Cpp/

  • Jupyter: docs/jupyter/

Videos & Tutorials#

Video tutorials and demos (coming soon):

  • Getting started guides

  • Feature walkthroughs

  • Best practices

Research Papers#

ACloudViewer is used in academic research. Cite as:

@software{acloudviewer2024,
  title = {ACloudViewer: A Modern Library for 3D Data Processing},
  author = {ACloudViewer Development Team},
  year = {2024},
  url = {https://github.com/Asher-1/ACloudViewer}
}

Community#

Stay Connected#

  • 🌟 Star on GitHub: ACloudViewer

  • 👁️ Watch for Updates: Get notified of new releases

  • 🍴 Fork: Create your own version

Code of Conduct#

We follow the Contributor Covenant Code of Conduct.

All community members are expected to:

  • Be respectful and inclusive

  • Provide constructive feedback

  • Help others when possible

  • Follow community guidelines

Report Code of Conduct violations to: conduct@acloudviewer.org

Feature Requests#

Want a new feature?

  1. Check existing requests: Search GitHub Issues

  2. Discuss first: Post in GitHub Discussions

  3. Submit formal request: Create an issue with detailed description

What to include:

  • Use case and motivation

  • Proposed API or interface

  • Examples of similar features in other libraries

  • Willingness to contribute implementation

Bug Reports#

Found a bug?

Quality Bug Reports Include:

  1. Clear title: Brief description of the issue

  2. Environment: OS, versions, hardware

  3. Minimal reproduction: Smallest code to reproduce

  4. Expected vs actual: What should happen vs what happened

  5. Screenshots/logs: Visual evidence or error messages

Template:

import cloudViewer as cv3d

# Minimal code to reproduce the bug
pcd = cv3d.io.read_point_cloud("test.pcd")
pcd.some_method()  # This crashes

# Error message:
# Segmentation fault...

Tips for Getting Help Faster#

  1. Search first: Check docs, issues, discussions

  2. Be specific: Provide context and details

  3. Minimal example: Simplify your code to the essential problem

  4. Format code: Use code blocks for readability

  5. Follow up: Respond to clarifying questions

  6. Share solutions: Post what worked for you

Thank You#

Your feedback and questions help make ACloudViewer better for everyone. Thank you for being part of the community! 🎉